Sompo International reduces web services downtime with Infrared360®
Learn how Sompo International has improved SOAP and REST web services monitoring with Avada’s Infrared360®.
Sompo International, a global insurance provider, faced challenges in monitoring the traffic of its SOAP-based web services following a merger. It chose Avada’s Infrared360® to obtain proactive information on web service performance and response validity. This improved uptime, problem identification, and business responsiveness.
The need for reliable monitoring of web services
The interaction required some form of middleware solution: although the company did not require a large middleware footprint for its on-premise landscape, Sompo chose IBM Integration Bus, MQ, and Data Power appliances for their message broker capabilities, which were deemed the most suitable and functional for Sompo International’s needs. Key requirements included monitoring SOAP and REST traffic for
- Ensuring that web services responded properly, reducing downtime
- Preventing problems that could negatively affect customers.
Infrared360®: a SOAP and REST monitoring solution from Sompo International
Avada offered to adapt its Infrared360® SOAP service to meet Sompo’s needs. Although a seemingly simple concept, it required an intensive exchange of information between Sompo International and Avada’s support and development teams to identify key details.
- Avada’s Infrared360® secure, self-service interface provided Sompo International with a single solution that monitors all queue managers across all platforms, including SOAP- and REST-based traffic.
- Infrared360® ‘s approach to monitoring, without capturing or storing customer data, has made approval a simple process.
