3CX PBX and AI-powered VoIP technologies to optimize business communications

Managing communications in the enterprise with 3CX PBX

3CX PBX integrated with VoIP technologies is transforming the way companies manage their communications, and theintroduction of AI into these solutions further revolutionizes efficiency and service quality. Indeed, in the modern business environment, more and more enterprises are facing the challenge of managing distributed teams and customer service operations in real time. The growing need for immediate and collaborative communication has therefore made the telephone switchboard an indispensable element in ensuring smooth and fast communications, enabling optimized call handling, request storage, and post-call follow-up. However, many enterprises are faced with the difficulty of coordinating these aspects with limited resources and without the right technology to automate and optimize the flow of communications.

VoIP Voice enhanced by AI to optimize communications

To address these needs, Orbyta Tech offers the 3CX cloud-based solution with VoIPVoice partners as providers, also integratingartificial intelligence to take enterprise communications management to the next level and enabling large savings in licensing, maintenance, and physical infrastructure costs. This solution enables companies to centralize communications management, integrating calls, video calls, chat, and messaging into a single platform and greatly simplifying the management of internal and external communications. VoIP technologies, which have already enabled enterprises to reduce telephone costs and improve call quality, are further enhanced by AI, which introduces advanced features to automate and optimize communications management.

The Voice Assistant for automatic call transcription

One of the most notable innovations introduced by 3CX is the integration of a Voice Assistant that leveragesconversational AI to enable users to interact with the phone system via voice commands. This tool not only simplifies access to PBX functions, but also enables smoother and more immediate call handling, especially for those on the move or working remotely.

In addition, automatic call transcription, recently enhanced with the introduction of AI, is a feature that is radically changing the way companies manage information: every phone conversation can in fact be transcribed in real time, enabling teams to have a record of interactions that is useful for follow-up and documentation.

Contact us for more information

Contact us

Frequently asked questions about PBX and VoIP

The 3CX PBX is a business communication solution that integrates calls, video calls, messaging and chat into a single platform. It works over the Internet, using VoIP technologies to cut down on the operating and maintenance costs of traditional phone lines. Companies can centrally manage all communications, both internal and external, simplifying management and improving efficiency. With the ability to operate on the cloud, it is scalable, easy to configure, and accessible from any device, including smartphones and computers.

VoIP (Voice over Internet Protocol) is a technology that allows telephone calls to be made over the Internet instead of using traditional telephone lines. With VoIP, voice is transformed into digital data and sent over an IP network, greatly reducing costs compared to traditional telephone systems. In addition to voice, VoIP can also support video calling, instant messaging and file transfer, offering integrated and scalable communication solutions for businesses.

The voice assistant is an artificial intelligence-based system that allows users to interact with devices or applications through voice commands. This virtual assistant can perform a wide range of tasks, such as answering questions, setting reminders, sending messages or managing connected devices, all through the use of voice. Voice assistants are integrated into various devices, such as smartphones, smart speakers, and PBX systems, to simplify interaction and improve efficiency in daily operations.