{"id":513,"date":"2026-10-15T13:29:10","date_gmt":"2026-10-15T13:29:10","guid":{"rendered":"https:\/\/orbyta.it\/landingpage\/?page_id=513"},"modified":"2026-10-15T14:03:34","modified_gmt":"2026-10-15T14:03:34","slug":"support-ripple","status":"publish","type":"page","link":"https:\/\/orbyta.it\/landingpage\/support-ripple\/","title":{"rendered":"Support Ripple"},"content":{"rendered":"\n\n\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\r\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\r\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Bricolage+Grotesque:opsz,wght@12..96,400;12..96,500;12..96,600&#038;family=Geist+Mono:wght@400;500&#038;family=Newsreader:ital,opsz,wght@0,6..72,300;0,6..72,400;1,6..72,300&#038;display=swap\" rel=\"stylesheet\">\r\n<style>\r\n\/* Pagina chiara del tema dietro al blocco: la rendo scura 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Qui trovi le risposte alle domande pi\u00f9 frequenti e il contatto per ricevere assistenza.<\/p>\r\n      <p class=\"when\">Gratuita, senza acquisti in-app \u00b7 Versione 1.0.0<\/p>\r\n    <\/section>\r\n    <section class=\"contact-card\" aria-labelledby=\"contact-title\">\r\n      <div>\r\n        <h2 id=\"contact-title\">Scrivici<\/h2>\r\n        <p>Per problemi tecnici, domande sull&#8217;app o sui percorsi per le organizzazioni scrivi a<\/p>\r\n        <a class=\"contact-mail\" href=\"mailto:marketing@orbyta.it?subject=Supporto%20Ripple\">marketing@orbyta.it<\/a>\r\n      <\/div>\r\n      <div class=\"contact-note\">\r\n        <p>Per aiutarti pi\u00f9 in fretta, indica nel messaggio il modello di iPhone, la versione di iOS e una breve descrizione del problema. Se usi Ripple con un percorso aziendale, aggiungi il nome della tua organizzazione.<\/p>\r\n        <p class=\"contact-time\">Ti rispondiamo entro 48 ore lavorative.<\/p>\r\n      <\/div>\r\n    <\/section>\r\n    <section class=\"faq\" aria-labelledby=\"faq-title\">\r\n      <h2 id=\"faq-title\">Domande frequenti<\/h2>\r\n      <h3 class=\"faq-group\">Account e accesso<\/h3>\r\n      <details>\r\n        <summary>Come creo un account?<\/summary>\r\n        <div class=\"answer\"><p>Puoi registrarti con e-mail e password oppure accedere con Apple o con Google. Ripple \u00e8 riservata a persone che hanno compiuto 18 anni.<\/p><\/div>\r\n      <\/details>\r\n      <details>\r\n        <summary>Ho ricevuto un codice di invito. Dove lo inserisco?<\/summary>\r\n        <div class=\"answer\"><p>Puoi inserirlo durante la registrazione oppure in un secondo momento dalle impostazioni dell&#8217;account. Il codice ti collega al percorso attivato dalla tua organizzazione.<\/p><\/div>\r\n      <\/details>\r\n      <details>\r\n        <summary>Come elimino il mio account?<\/summary>\r\n        <div class=\"answer\"><p>Dalle impostazioni dell&#8217;app, nella sezione Gestione account. La cancellazione rimuove profilo, diari, questionari e iscrizioni ai percorsi. Se avevi dato il consenso alla ricerca, i dati aggregati gi\u00e0 inviati restano, perch\u00e9 non sono riconducibili a te.<\/p><\/div>\r\n      <\/details>\r\n      <h3 class=\"faq-group\">Diario e pratiche<\/h3>\r\n      <details>\r\n        <summary>Posso modificare un diario dopo averlo salvato?<\/summary>\r\n        <div class=\"answer\"><p>Il diario del giorno si pu\u00f2 modificare fino alle 23:59, secondo il fuso orario del telefono. I diari dei giorni precedenti non sono modificabili, ma puoi eliminarli.<\/p><\/div>\r\n      <\/details>\r\n      <details>\r\n        <summary>Perch\u00e9 non vedo il racconto della giornata generato dall&#8217;app?<\/summary>\r\n        <div class=\"answer\"><p>Il racconto viene creato sul telefono con Apple Intelligence, quindi serve un iPhone compatibile con Apple Intelligence attivo nelle Impostazioni di iOS. Sugli altri dispositivi Ripple mostra testi predefiniti.<\/p><\/div>\r\n      <\/details>\r\n      <details>\r\n        <summary>Le meditazioni non partono. Cosa faccio?<\/summary>\r\n        <div class=\"answer\"><p>Le meditazioni audio sono in streaming e richiedono una connessione a internet. Controlla di essere online e riprova. Gli esercizi di respirazione invece funzionano anche offline.<\/p><\/div>\r\n      <\/details>\r\n      <h3 class=\"faq-group\">Apple Salute e notifiche<\/h3>\r\n      <details>\r\n        <summary>Come collego Apple Salute?<\/summary>\r\n        <div class=\"answer\"><p>Nell&#8217;app apri Impostazioni \u203a Dispositivi collegati \u203a Apple Watch, attiva l&#8217;importazione e concedi il permesso quando iOS te lo chiede. Le ore di sonno e il battito a riposo restano sul tuo iPhone e non vengono inviati ai nostri server.<\/p><\/div>\r\n      <\/details>\r\n      <details>\r\n        <summary>Come cancello i dati importati da Apple Salute?<\/summary>\r\n        <div class=\"answer\"><p>Disattiva l&#8217;importazione da Impostazioni \u203a Dispositivi collegati \u203a Apple Watch e usa Elimina dati importati nelle impostazioni di Ripple. L&#8217;operazione cancella lo storico salvato nell&#8217;app e lascia invariati i dati presenti in Apple Salute.<\/p><\/div>\r\n      <\/details>\r\n      <details>\r\n        <summary>Posso impostare un avviso per completare il diario ogni giorno?<\/summary>\r\n        <div class=\"answer\"><p>S\u00ec, nell&#8217;app apri Impostazioni \u203a Notifiche e attiva l&#8217;avviso.<\/p><\/div>\r\n      <\/details>\r\n      <details>\r\n        <summary>Non ricevo le notifiche. Cosa controllo?<\/summary>\r\n        <div class=\"answer\"><p>Nelle Impostazioni dell&#8217;iPhone apri Notifiche \u203a Ripple e verifica che le notifiche siano consentite. Poi controlla nell&#8217;app che i promemoria siano attivi e che una modalit\u00e0 Full immersion non stia bloccando gli avvisi.<\/p><\/div>\r\n      <\/details>\r\n      <h3 class=\"faq-group\">Percorsi e privacy<\/h3>\r\n      <details>\r\n        <summary>La mia organizzazione pu\u00f2 leggere il mio diario?<\/summary>\r\n        <div class=\"answer\"><p>No. L&#8217;organizzazione vede il tuo nome, la tua e-mail e lo stato dell&#8217;iscrizione al percorso, oltre ai risultati aggregati del gruppo. Diari, testi, risposte ai questionari e dati di salute restano privati.<\/p><\/div>\r\n      <\/details>\r\n      <details>\r\n        <summary>Come cambio il consenso alla ricerca?<\/summary>\r\n        <div class=\"answer\"><p>Dalla sezione Consensi e privacy dell&#8217;app puoi dare o revocare il consenso in qualsiasi momento. La ricerca usa solo dati aggregati e analizzati in gruppi di almeno dieci persone, mentre i testi che scrivi e i dati di Apple Salute restano esclusi.<\/p><\/div>\r\n      <\/details>\r\n      <details>\r\n        <summary>Come esco da un percorso?<\/summary>\r\n        <div class=\"answer\"><p>Dalla sezione Gestione account. Uscire da un percorso non cancella il tuo account, quindi puoi continuare a usare Ripple in autonomia.<\/p><\/div>\r\n      <\/details>\r\n    <\/section>\r\n    <section class=\"info-grid\" aria-label=\"Informazioni utili\">\r\n      <div class=\"info-card\">\r\n        <h2>Documenti<\/h2>\r\n        <p><a href=\"https:\/\/orbyta.it\/landingpage\/informativa-privacy-ripple\/\" class=\"todo-link\">Privacy policy<\/a><br><a href=\"https:\/\/orbyta.it\/landingpage\/termini-e-condizioni-ripple\/\" class=\"todo-link\">Termini e condizioni<\/a><\/p>\r\n      <\/div>\r\n      <div class=\"info-card\">\r\n        <h2>Nota importante<\/h2>\r\n        <p>Ripple non \u00e8 un dispositivo medico e non fornisce consulenza medica, psicologica o psicoterapeutica. In caso di emergenza, contatta i servizi di emergenza.<\/p>\r\n      <\/div>\r\n    <\/section>\r\n  <\/div>\r\n<\/div>\r\n<div class=\"footer\">\r\n  <div class=\"wrap foot\">\r\n    <div>\r\n      <a class=\"mark\" href=\"#ripple-top\" aria-label=\"Ripple, torna all'inizio\">\r\n        <svg width=\"160\" height=\"190\" viewBox=\"0 0 160 190\" class=\"mark-svg\" aria-hidden=\"true\" focusable=\"false\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\r\n<path d=\"M79.0122 144.926C114.527 144.926 143.317 116.136 143.317 80.6215C143.317 45.1071 114.527 16.3169 79.0122 16.3169C43.4977 16.3169 14.7075 45.1071 14.7075 80.6215C14.7075 116.136 43.4977 144.926 79.0122 144.926Z\" fill=\"url(#paint0_linear_606_3883_m2)\"\/>\r\n<path d=\"M64.2545 83.0069C72.7621 83.0069 79.6588 76.2613 79.6588 67.9402C79.6588 59.6191 72.7621 52.8735 64.2545 52.8735C55.7469 52.8735 48.8501 59.6191 48.8501 67.9402C48.8501 76.2613 55.7469 83.0069 64.2545 83.0069Z\" fill=\"white\"\/>\r\n<path d=\"M59.3401 79.1557C64.6176 79.1557 68.8959 74.8774 68.8959 69.5998C68.8959 64.3223 64.6176 60.0439 59.3401 60.0439C54.0625 60.0439 49.7842 64.3223 49.7842 69.5998C49.7842 74.8774 54.0625 79.1557 59.3401 79.1557Z\" fill=\"#302E3C\"\/>\r\n<path d=\"M96.306 83.0069C104.814 83.0069 111.71 76.2613 111.71 67.9402C111.71 59.6191 104.814 52.8735 96.306 52.8735C87.7984 52.8735 80.9016 59.6191 80.9016 67.9402C80.9016 76.2613 87.7984 83.0069 96.306 83.0069Z\" fill=\"white\"\/>\r\n<path d=\"M91.0827 79.0192C96.3603 79.0192 100.639 74.7409 100.639 69.4634C100.639 64.1858 96.3603 59.9075 91.0827 59.9075C85.8052 59.9075 81.5269 64.1858 81.5269 69.4634C81.5269 74.7409 85.8052 79.0192 91.0827 79.0192Z\" fill=\"#302E3C\"\/>\r\n<path d=\"M72.7468 158.937L66.5893 178.537L71.7193 182.611L71.1733 184.443L54.957 179.6L55.5031 177.768L61.4091 176.992L68.0766 155.51\" fill=\"url(#paint1_linear_606_3883_m2)\"\/>\r\n<path d=\"M96.3564 156.81L102.126 178.221L108.635 178.947L109.145 180.786L92.8358 185.305L92.3257 183.466L96.9168 179.665L90.1846 155.38\" fill=\"url(#paint2_linear_606_3883_m2)\"\/>\r\n<path d=\"M79.0624 159.224C76.9285 159.224 74.7874 159.138 72.6391 158.965C51.573 157.284 32.4182 147.498 18.7166 131.411C11.9916 123.522 6.96216 114.57 3.7577 104.806C3.34098 103.534 4.03073 102.162 5.30245 101.745C6.56699 101.321 7.94648 102.018 8.36321 103.29C11.3737 112.45 16.0941 120.857 22.4096 128.264C35.2778 143.36 53.2543 152.549 73.0271 154.13C92.8071 155.718 112.012 149.496 127.108 136.627C142.21 123.759 151.393 105.783 152.973 86.01C154.554 66.2373 148.339 47.0249 135.471 31.9295C108.901 0.761474 61.9336 -2.98903 30.7656 23.5735C22.2228 30.8517 15.5984 39.7035 11.0719 49.8773C10.5259 51.0987 9.09606 51.652 7.87464 51.1059C6.65321 50.5598 6.09997 49.1301 6.64602 47.9086C11.4671 37.0667 18.5226 27.6329 27.6259 19.8804C60.8272 -8.41361 110.863 -4.41882 139.157 28.7825C152.865 44.8694 159.483 65.332 157.801 86.398C156.12 107.464 146.334 126.612 130.247 140.321C115.806 152.628 97.8293 159.224 79.0624 159.224Z\" fill=\"url(#paint3_linear_606_3883_m2)\"\/>\r\n<defs>\r\n<linearGradient id=\"paint0_linear_606_3883_m2\" x1=\"14.7075\" y1=\"80.6215\" x2=\"143.31\" y2=\"80.6215\" gradientUnits=\"userSpaceOnUse\">\r\n<stop stop-color=\"#A37FF7\"\/>\r\n<stop offset=\"1\" stop-color=\"#B5C1FF\"\/>\r\n<\/linearGradient>\r\n<linearGradient id=\"paint1_linear_606_3883_m2\" x1=\"54.957\" y1=\"169.973\" x2=\"72.7468\" y2=\"169.973\" gradientUnits=\"userSpaceOnUse\">\r\n<stop stop-color=\"#A37FF7\"\/>\r\n<stop offset=\"0.28\" stop-color=\"#A68DF8\"\/>\r\n<stop offset=\"0.82\" stop-color=\"#B1B2FD\"\/>\r\n<stop offset=\"1\" stop-color=\"#B5C1FF\"\/>\r\n<\/linearGradient>\r\n<linearGradient id=\"paint2_linear_606_3883_m2\" x1=\"90.1918\" y1=\"170.339\" x2=\"109.153\" y2=\"170.339\" gradientUnits=\"userSpaceOnUse\">\r\n<stop stop-color=\"#A37FF7\"\/>\r\n<stop offset=\"0.28\" stop-color=\"#A68DF8\"\/>\r\n<stop offset=\"0.82\" stop-color=\"#B1B2FD\"\/>\r\n<stop offset=\"1\" stop-color=\"#B5C1FF\"\/>\r\n<\/linearGradient>\r\n<linearGradient id=\"paint3_linear_606_3883_m2\" x1=\"3.62837\" y1=\"80.1184\" x2=\"158.06\" y2=\"80.1184\" gradientUnits=\"userSpaceOnUse\">\r\n<stop stop-color=\"#A37FF7\"\/>\r\n<stop offset=\"1\" stop-color=\"#B5C1FF\"\/>\r\n<\/linearGradient>\r\n<\/defs>\r\n<\/svg>\r\n        <span>Ripple<\/span>\r\n      <\/a>\r\n      <p>Orbyta Tech SRL \u00b7 Piazza Castello 113, 10121 Torino \u00b7 P. IVA 11818430016<\/p>\r\n    <\/div>\r\n    <div>\r\n      <p>Supporto: <a href=\"mailto:marketing@orbyta.it\">marketing@orbyta.it<\/a><\/p>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n<\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-513","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support Ripple<\/title>\n<meta name=\"robots\" content=\"index, nofollow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/orbyta.it\/landingpage\/support-ripple\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" 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